CTB Consulting provides CRM solutions that were jointly developed for Mid-Sized Corporations
by Siebel Systems and Microsoft Great Plains. The Microsoft Great Plains Siebel Front Office
is a comprehensive and fully-integrated front office/back office solution for small to
mid-sized enterprises.
Microsoft Great Plains Siebel Front Office gives you the tools for automating your business in
four key areas: Sales and Marketing, Customer Service, Field Service, and Call Center. These
powerful tools ensure that information flows seamlessly, updates automatically, and is scaleable
to grow as your business grows. Microsoft Great Plains Siebel Front Office provides -
Full contact management
Comprehensive account management
Centralized literature fulfillment
Powerful opportunity management and tracking
Sophisticated organization charting
Dynamic pipeline analysis
These CRM solutions help increase customer satisfaction, shorten sales cycles, increase
efficiencies in working with customers, and increase revenue. Front Office offers full
integration with Great Plains’ e-business back office financial and business management
solutions, creating a comprehensive solution.
