Independent Sheet Metal, a PSE&G Energy Technologies Company
designs, creates, and installs custom heating, ventilation, and HVAC systems.
Each job requires the careful coordination of estimators, draftsmen, field staff,
fabrication teams, technicians, and mechanical installers.
As ISM grew they found it very difficult to track the schedule and status
of change orders and the sub-assembly parts required for each job. CTB Consulting
automated the flow of change orders and status updates, the approval of change orders,
and the creation of an audit trail to document "as built" vs. "as designed" differences,
which has an impact on customer billings. The CTB solution includes electronic forms
and routing as well as integration with ISM's QuickPen CAD system which allows design
changes to be electronically connected to the billing system. CTB also tied in
ISM's suppliers so that change orders not only affected billing clients but
also the ordering of parts from suppliers.
The time saved in creating and processing change orders resulted in increased
capacity and customer satisfaction. ISM's billing accuracy was improved. The link
with ISM's suppliers provides a "just in time" inventory system, reducing ISM's
inventory requirements, allows them to make more accurate demand predictions, and
improves vendor pricing.
ISM Application Description
